At rtp88, protecting your personal information is a core responsibility — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over your own information.
All data transmitted between your device and rtp88 is protected by TLS 1.3 encryption. Sensitive fields such as passwords are stored using industry-standard one-way hashing — never in plain text.
You have the right to access, correct, or request deletion of the personal data rtp88 holds about you at any time. Submit a data request to our support team and we will respond within 30 days.
rtp88 does not sell, rent, or trade your personal information to third-party marketers. Data shared with partners is limited strictly to what is necessary for service delivery and regulatory compliance.
Your BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay payment details are handled via tokenised, PCI-compliant payment gateways. rtp88 never stores full bank account credentials on its own servers.
rtp88 complies with data protection obligations imposed by its international gaming licence, including KYC and AML requirements that mandate the collection and secure retention of identity documents.
Promotional emails and SMS notifications from rtp88 are strictly opt-in. You may withdraw your marketing consent at any time via your Account settings or by contacting our support team directly.
rtp88 ("rtp88", "we", "us", "our") operates the online gaming platform accessible at rtp88.bet (the "Platform"). This Privacy Policy describes how rtp88 collects, processes, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the Platform, including those who browse the Platform without registering an Account.
This Policy forms part of your overall agreement with rtp88 alongside the Terms & Conditions. By using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.
Indonesia Market Context: rtp88 primarily serves players based in Indonesia, including major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, and Yogyakarta. Indonesian players' personal data is processed and stored on servers operated by rtp88's internationally licensed infrastructure. By using the Platform, Indonesian residents consent to this cross-border data processing arrangement.
rtp88 collects the following categories of Personal Data, depending on how you interact with the Platform:
When you create an rtp88 Account, we collect the following information:
To comply with our international licensing obligations and anti-money-laundering (AML) programme, we may collect:
We record details of all financial transactions conducted through your Account, including:
rtp88 does not store full bank account numbers or e-wallet PINs on its own servers. Payment credential handling is managed through tokenised, PCI-compliant gateways.
We collect a complete record of your gaming activity on the Platform, including:
When you access the Platform, our servers automatically record:
We retain records of all communications between you and rtp88, including live chat transcripts, support ticket correspondence, and emails sent to or from [email protected]. These records are used to resolve disputes, improve service quality, and maintain an audit trail.
rtp88 collects Personal Data through the following means:
rtp88 processes your Personal Data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| KYC identity verification and AML screening | Legal obligation (licensing requirements) |
| Fraud detection and security monitoring | Legitimate interests of rtp88 |
| Responsible gaming monitoring | Legal obligation and legitimate interests |
| Sending promotional communications | Your explicit consent (opt-in) |
| Platform analytics and performance improvement | Legitimate interests of rtp88 |
| Dispute resolution and legal claims | Legitimate interests / legal obligation |
rtp88 uses the Personal Data it collects for the following purposes:
To create, maintain, and administer your rtp88 Account; to process deposits and withdrawals in Indonesian Rupiah (IDR); to credit bonuses and process wagering activity; and to communicate Account-related notifications such as transaction confirmations and security alerts.
To verify that you meet the 21+ age requirement; to satisfy KYC obligations under rtp88's international gaming licence; to screen your identity against financial crime watchlists; and to comply with any reporting obligations imposed by our licensing authority.
To monitor your gaming behaviour for indicators of problem gambling; to enforce deposit limits, loss limits, and self-exclusion periods you have requested; and to proactively reach out if your activity patterns suggest that gaming may be causing you harm.
To detect and prevent unauthorised access to your Account; to identify and block fraudulent deposits, withdrawal fraud, bonus abuse, and multi-accounting; and to investigate and respond to suspected breaches of our Terms & Conditions.
To respond to your enquiries via live chat and email; to investigate complaints and disputes; and to improve the quality and responsiveness of our 24/7 Indonesian-speaking support team.
Where you have explicitly opted in, to send you promotional offers, bonus announcements, tournament invitations, and seasonal campaigns — for example, special promotions during Idul Fitri, Ramadhan, or major Indonesian football events such as BRI Liga 1 fixtures or Timnas Indonesia matches. You may withdraw your marketing consent at any time through your Account settings.
To analyse aggregate usage patterns, identify technical issues, optimise game load times, and develop new Platform features. Analytics processing uses aggregated or pseudonymised data wherever possible.
rtp88 does not sell, rent, or exchange your Personal Data with third-party marketers. We may share your Personal Data only in the following circumstances:
We engage trusted third-party Processors to perform services on our behalf, including payment gateway operators, KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support software platforms. All Processors are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted service to rtp88.
Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft receive anonymised session tokens to authenticate your game sessions. These studios do not receive your full identity data unless required by their own regulatory obligations.
rtp88 may disclose your Personal Data to our licensing authority, financial intelligence units, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of rtp88, its players, or third parties.
In the event of a merger, acquisition, or sale of all or substantially all of rtp88's assets, your Personal Data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy rights available to you before the transaction is completed.
rtp88 retains your Personal Data for as long as your Account is active and for a minimum period after closure as required by our licensing authority's record-keeping obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | 5 years after Account closure |
| KYC documents | 5 years after Account closure |
| Transaction and financial records | 5 years after each transaction |
| Gameplay and betting logs | 3 years after Account closure |
| Customer support communications | 3 years after case resolution |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical / server log data | 12 months on a rolling basis |
After the applicable retention period expires, Personal Data is securely deleted or anonymised so that it can no longer be associated with you.
rtp88 implements a layered security programme to protect your Personal Data from unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:
Despite these measures, no system is completely immune to security incidents. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rtp88 will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the incident.
rtp88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve your experience. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function. They maintain your login session, remember your language and currency preferences, and protect against cross-site request forgery (CSRF). You cannot opt out of strictly necessary cookies without disabling the Platform entirely.
With your consent, we use analytics cookies to understand how Players navigate the Platform — which pages are most visited, where users drop off in the registration flow, and how games perform on different device types. This data is collected in aggregate and used solely to improve the Platform.
With your consent, marketing cookies may be placed to track whether promotional campaigns are effective. rtp88 does not use marketing cookies to build profiles for sale to third-party advertisers.
You may manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
Subject to applicable law and our licensing obligations, you have the following rights in respect of your Personal Data held by rtp88:
To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within thirty (30) calendar days. We may ask you to verify your identity before processing a data rights request.
Please note: rtp88's ability to erase certain data may be limited by legal retention obligations arising from our international gaming licence. In such cases, we will inform you of the specific obligation that prevents full erasure and the earliest date on which the data can be deleted.
The rtp88 Platform is strictly intended for adults aged 21 and over. rtp88 does not knowingly collect Personal Data from any person under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated Account. Parents and guardians who believe that a minor has registered on rtp88 should contact us immediately at [email protected].
rtp88 is operated by an internationally licensed gaming company. Your Personal Data may be transferred to and processed in countries outside Indonesia where rtp88's infrastructure, support operations, or service providers are located. When transferring data internationally, rtp88 relies on appropriate safeguards such as standard contractual clauses, the data protection framework of our licensing jurisdiction, and contractual obligations imposed on Processors, to ensure that your data receives a level of protection equivalent to that applicable in the originating jurisdiction.
The rtp88 Platform may reference or display content from third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, etc.) that operate under their own privacy policies. rtp88 is not responsible for the privacy practices of these studios' own platforms or websites. This Privacy Policy applies solely to data collected and processed by rtp88 through the rtp88.bet Platform.
rtp88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the scope of the Platform's services. When material changes are made, we will notify you by email to the address registered on your Account and/or by displaying a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must discontinue use of the Platform and request Account closure before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or rtp88's handling of your Personal Data, please contact our Data Protection team through the following channels:
Our Indonesian-speaking support agents are available around the clock, including during Indonesian public holidays. If you are unsatisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
With your privacy protected and your data secure, explore everything rtp88 has to offer — from live sportsbook markets and premium slots to live casino tables and togel draws.
21+ only. Play responsibly. Gambling involves financial risk.